IT Technician
John Bull Ltd is looking for an IT Support Coordinator to join our team in our data center in Nassau, Bahamas.
POSITION SUMMARY:
The IT Technician role is responsible for supporting all aspects of the IT systems and services. Additionally, the role includes responsibility for systems development in accordance with the firm’s strategic plan & IT plan.
Primary Responsibility Areas
- Provide first point of IT Support contact.
- Log incidents and service requests Helpdesk system.
- Manage Helpdesk tickets, planning and prioritizing to minimize backlog and ensure operational efficiency.
- Monitor Helpdesk tickets, Co-ordinate with Lead Technician, ensuring issues are appropriately escalated and resolved.
- Expedite the repair of hardware faults and software configuration problems, notifying the lead technician.
- Place and track orders of equipment
- Coordinate with brokers/freight forwarders.
- Organize and track departmental and organizational assets.
- Maintain and develop excellent working relationships with key suppliers.
- Assisting clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
- Assist with ongoing development of related policies and procedures, including appropriate controls around change management.
Secondary Responsibility Areas
- Installing and configuring computer hardware operating systems and applications.
- Support the roll-out of new applications and solutions.
Role Competencies
Display confidence when dealing with people, with well-developed written and verbal communication skills.
Communicate well with staff and suppliers, exhibiting excellent listening skills.
Demonstrate high standards of professional behavior when dealing with suppliers, and clients.
Ability to investigate issues and requirements and identify and prioritize appropriate solutions.
Ability to adapt and adjust to changing processes, constantly seeking process improvement.
Ability to maintain detailed and accurate records.
Assist other employees in use of various technologies.
Demonstrate interest in technology advanced within the firm.
Ability to build and maintain relationships with team members, customers, and vendors.
Adheres to The John Bull Corporate values.
CORPORATE VALUES:
EXCELLENT CUSTOMER SERVICE AND SATISFACTION
Along with our finest brands in the world, service and price we must go above and beyond to exceed our customer’s expectations
INTEGRITY/HONESTY
We are committed to absolute trustworthiness and incorruptibility – a firm adherence to both applicable laws and relevant moral standards
RESPECT FOR ALL PEOPLE
To be our best we must work in an environment of mutual respect. Everyone has value, regardless of gender, ethnic or educational background
COMMITMENT TO EXCELLENCE
At John Bull we have a long history of doing most things in a first-class manner and are committed to achieve that level of performance in all aspects of our business.
TAKING CARE OF OUR PEOPLE
Our people are our business. The key then to being successful is creating an environment where all associates feel they are respected, valued and have equal access to growth and development opportunities.
DOING THE RIGHT THING
We exercise good judgment by “doing the right thing” instead of just “doing things right”. We strive to understand the impact of our decisions, and accept responsibility for our actions.
By submitting this application, I authorize my current employers, past employers, educational institutions and individuals and organizations named or referred to in this application to provide John Bull Ltd with references upon request in order to assist the company in deciding whether to employ me. I hereby release my former and current employers, my former educational institutions, and any individual or organization providing such a reference from any liability, damages, causes of action, complaint, or charges concerning the giving and receiving of such references, information, or opinions related to my employment.
I authorize investigations of all statements and documents contained in my application. I understand that misrepresentation, incorrect or omission of facts called for, is cause for rejection of my application or dismissal. Further, I understand that and agree that, if hired, I will be on probation for six months during which time I may be terminated without any previous notice or severance pay in lieu of notice.