Subway® Shift Supervisor

Nassau, Bahamas
Full Time
Food & Beverage
Entry Level

A SUBWAY® Shift supervisor greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional customer service is a major component of this position. A SUBWAY® Shift Supervisor is in charge of providing direct supervision to employees at shift-based companies to ensure the business operates correctly. Their duties include covering for employee absences, managing cash drops from the register, ensuring hygiene standards are met and resolving problems that occur during their shift.

Tasks and Responsibilities:

Customer Services 

Friendly, prompt and efficient customer service

Process text and fax orders in an efficient and timely manner

Prepare all orders as per SUBWAY® store procedures

Process all Point of Sale transactions in an accurate and timely manner

Respond to customer enquiries

Deal with difficult and irate customers

Provide information on products

Up-sell on Promotions and Specials

Training of new Sandwich Artist™ as required


Store Merchandising

Receive deliveries and check in stock

Daily bread counts

Food preparation including bread and cookie baking

Complete weekly and monthly stock takes

Ensure stock control is maintained and rotated


Food Safety

Comply with Food Code of Practice

Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards

Carry out temperature checks and record as per company process

Complete daily and weekly cleaning schedules as per cleaning chart


Security & Loss Prevention

Take precautions to prevent theft of, and damage to, the stock or store

Follow company security procedures and secure cash and stock from loss or theft

Monitor and report any suspicious activities

Document all equipment malfunctions and follow-up action


Cashier Operations

Count end of shift monies

Complete administration accurately


Occupational Health & Safety

Follow safety procedures to prevent injury

Provide a safe work environment for employees and customers


Personal Qualities

Maintain high personal presentation in the provided uniform to meet SUBWAY® and customer expectations

Work as a team member

Complete training courses as directed by the Subway Manager


Key Challenges

Ensure customers are served in an efficient and friendly manner

Maintain high personal standards in both presentation and work habits

Ensure that Health and Safety standards are met

Complete daily work routines in an efficient and timely manner



About SUBWAY® Bahamas:

SUBWAY® Bahamas is a subsidiary of John Bull Ltd, a retail organization committed to excellence in all facets of our organization. As a team, our mission is to have our customers and suppliers acknowledge that we not only meet but exceed their expectations, and are superior to the competition in everything we do.

Our employees enjoy a work culture that promotes our corporate values: Excellent service and satisfaction, Integrity/Honesty, Respect for all people, Commitment to excellence, Taking care of our people, and Doing the right thing.

By submitting this application, I authorize my current employers, past employers, educational institutions and individuals and organizations named or referred to in this application to provide John Bull Ltd with references upon request in order to assist the company in deciding whether to employ me. I hereby release my former and current employers, my former educational institutions, and any individual or organization providing such a reference from any liability, damages, causes of action, complaint, or charges concerning the giving and receiving of such references, information, or opinions related to my employment.

I authorize investigation of all statements contained in this application. I understand that misrepresentation or omission of facts called for is cause for dismissal. Further, I understand that and agree that, if hired, I will be on probation for six months during which time I may be terminated without any previous notice or severance pay in lieu of notice.


Apply for this position

We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*