Subway® Shift Supervisor

Nassau, Bahamas

Full Time

Food & Beverage

Entry Level

A SUBWAY® Shift supervisor greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional customer service is a major component of this position. A SUBWAY® Shift Supervisor is in charge of providing direct supervision to employees at shift-based companies to ensure the business operates correctly. Their duties include covering for employee absences, managing cash drops from the register, ensuring hygiene standards are met and resolving problems that occur during their shift.

Tasks and Responsibilities:

Customer Services

Friendly, prompt and efficient customer service

Process text and fax orders in an efficient and timely manner

Prepare all orders as per SUBWAY® store procedures

Process all Point of Sale transactions in an accurate and timely manner

Respond to customer enquiries

Deal with difficult and irate customers

Provide information on products

Up-sell on Promotions and Specials

Training of new Sandwich Artist™ as required

Store Merchandising

Receive deliveries and check in stock

Daily bread counts

Food preparation including bread and cookie baking

Complete weekly and monthly stock takes

Ensure stock control is maintained and rotated

Food Safety

Comply with Food Code of Practice

Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards

Carry out temperature checks and record as per company process

Complete daily and weekly cleaning schedules as per cleaning chart

Security & Loss Prevention

Take precautions to prevent theft of, and damage to, the stock or store

Follow company security procedures and secure cash and stock from loss or theft

Monitor and report any suspicious activities

Document all equipment malfunctions and follow-up action

Cashier Operations

Count end of shift monies

Complete administration accurately

Occupational Health & Safety

Follow safety procedures to prevent injury

Provide a safe work environment for employees and customers

Personal Qualities

Maintain high personal presentation in the provided uniform to meet SUBWAY® and customer expectations

Work as a team member

Complete training courses as directed by the Subway Manager

Key Challenges

Ensure customers are served in an efficient and friendly manner

Maintain high personal standards in both presentation and work habits

Ensure that Health and Safety standards are met

Complete daily work routines in an efficient and timely manner

About SUBWAY® Bahamas:

SUBWAY® Bahamas is a subsidiary of John Bull Ltd, a retail organization committed to excellence in all facets of our organization. As a team, our mission is to have our customers and suppliers acknowledge that we not only meet but exceed their expectations, and are superior to the competition in everything we do.

Our employees enjoy a work culture that promotes our corporate values: Excellent service and satisfaction, Integrity/Honesty, Respect for all people, Commitment to excellence, Taking care of our people, and Doing the right thing.

By submitting this application, I authorize my current employers, past employers, educational institutions and individuals and organizations named or referred to in this application to provide John Bull Ltd with references upon request in order to assist the company in deciding whether to employ me. I hereby release my former and current employers, my former educational institutions, and any individual or organization providing such a reference from any liability, damages, causes of action, complaint, or charges concerning the giving and receiving of such references, information, or opinions related to my employment.

I authorize investigation of all statements contained in this application. I understand that misrepresentation or omission of facts called for is cause for dismissal. Further, I understand that and agree that, if hired, I will be on probation for six months during which time I may be terminated without any previous notice or severance pay in lieu of notice.

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What is your Gender?*

Date of Birth (YYYY-MM-DD):*

NIB#:*

Are you a Bahamian Citizen or have the proper documents to work in the Bahamas?*

Have you ever been arrested, had a serious run in with the law or convicted of a crime?*

This Food & Beverage job is a Shift job. Morning shifts may start as early as 5:30am, a night shift may not end until 11:30pm. Are you prepared and willing to work your scheduled shifts, which will be at the company's discretion?*

Are you able to work full time?* YesNo

Are you willing and able to work early mornings, late nights, holidays/birthday and weekends?*

Have you ever been terminated from a previous job? Yes or No. If Yes, explain why.*

Are you able and willing to perform tasks such as preparing food orders, working the cash register, stocking, cleaning (washing dishes, cleaning windows and bathrooms, throwing away garbage, mopping floors, etc.), and/or lifting up to 25 pounds?*

This job entails thorough deep cleaning, which included scrubbing and sometimes lifting objects from one floor to another and beyond. Are you willing and capable of performing these tasks?*

Please list any food & beverage related allergies you currently have? (for example, wheat, coffee, dairy, nuts, etc)*

Do you have adequate transportation (Jitney, car) to get to and from work on time (from approx 530am to approx 10pm)?*

Do you have any sort of medical condition, (major or minor), illnesses, disabilities, or ongoing conditions that may prevent you from performing day to day tasks, now or in the near future?*

Do you have anyone who depends on you for care? (child, elderly parent, etc)* YESNO

Do you have someone to help take care of your dependent above while at work (babysitter, family member, etc)?*

Have you ever worked for John Bull/Starbucks/Subway in the past?*

Names of Family Members working at John Bull/Starbucks/Subway:

Employment position desired:

Date you can start (YYYY_MM_DD):

Employment History

Are you currently employed?* YesNo

Current or most recent employer and their address/contact info:*

Are you currently enrolled in or planning to attend school within the next year from today’s date?*

What is your Major (If not going to college indicate NONE)?*

What is your year? (College Prep, Freshman, Sophomore, Junior, Senior). If not going to college indicate NONE.*

If enrolled in school, what is your current school schedule? (If not enrolled indicate NONE).*

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Subway® Shift Supervisor

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