Job Summary and Mission
This position contributes to Starbucks success at Lynden Pindling International Airport (LPIA) by seamlessly blending legendary customer service with critical airport-specific operational support. As both a Barista and a Support Runner, this partner creates the Starbucks Experience by crafting quality beverages and connecting with customers, while also mastering the secure logistics chain required within the airport. This role is essential for navigating U.S. Customs and security protocols to receive, screen, and transport all supplies from the loading dock to the store, ensuring uninterrupted operations in this unique environment.
Summary of Key Responsibilities
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Acts as a Brand Ambassador: Conducts oneself with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks, representing the brand within a high-security international airport. Communicate information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
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Maintains Composure & Compliance: Keeps a calm, professional demeanor during high-volume periods and strictly adheres to all LPIA, U.S. Customs, and Transportation Security Administration (TSA) regulations during logistics operations.
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Anticipates Needs: Proactively evaluates customer and store needs, anticipating supply needs, bottlenecks and accounting for potential delays in the security screening process.
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Fosters Team Environment & Customer Support: Contributes to a positive and supportive team environment through clear communication, assisting in training new partners on procedures, and proactively recognizing changes in team morale or performance to ensure a seamless and effective customer service operation.
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Delivers Legendary Service: Connects with a global customer base, discovers and responds to their needs by acting with a customer comes first attitude and consistently provides quality beverages and food products.
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Upholds Safety & Security Standards: Follows all Starbucks and LPIA security protocols for cargo handling, screening, and transport. Maintains meticulous documentation for customs and security checks. Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
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Maintains Operational Readiness: Keeps all workspaces including back-of-house and storage areas organized and compliant with airport and brand health and safety regulations so that partners can locate resources and products as needed.
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Executes Airport Logistics Duties:
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Manages the end-to-end supply process: meets deliveries at the secured loading dock, prepares shipments for U.S. Customs review, and loads products in screening machinery as required.
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Safely transports all screened products (including lifting items 50+ lbs) from the central screening area to the store storage, utilizing authorized airport pathways and equipment (e.g., cargo carts).
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Manages inventory with precision, applying strict FIFO (First-In, First-Out) rotation in storage areas.
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Supports the store manager with inventory counts and audits, ensuring records satisfy airport security compliance.
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Performs opening/closing duties related to inventory reception and secure storage.
Summary of Experience
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No previous experience required; experience in warehouse, logistics, airport operations, or with security screening procedures is a significant plus.
Basic Qualifications Basic qualifications for this role are:
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Maintains regular and consistent attendance and punctuality, with or without reasonable accommodation. Punctuality is critical for coordinating with delivery and security schedules.
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Available to work a flexible schedule that may include early mornings, late evenings, weekends, nights, and/or holidays.
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Able to meet all store operating policies and standards, as well as all LPIA and U.S. Customs security protocols.
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Possesses a genuine passion for customer service and clear, pleasant communication with an international traveler base.
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Able to prepare food and beverages to standard and customized orders.
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Must be able to obtain and maintain any necessary airport security clearance or ID badge as required by LPIA authorities.
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Able and willing to perform a wide variety of tasks, switching between customer-focused barista duties and physically demanding logistics tasks during a single shift.
Required Knowledge, Skills and Abilities
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Ability to learn and follow complex oral/written instructions, including security and customs procedures.
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Strong interpersonal skills and the ability to work as part of a team and communicate professionally with airport personnel (e.g., customs officers, security staff).
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Exceptional attention to detail and organizational skills, crucial for maintaining compliance and inventory accuracy.
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Effective verbal and written communication skills.
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Physical ability to safely and repeatedly lift 50+ lbs, push/pull loaded cargo carts, and navigate airport corridors and service elevators.
Core Competencies
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Customer Focus – Is dedicated to meeting and exceeding the expectations of all customers in a fast-paced travel environment.
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Ethics and Integrity – Earns trust by adhering to Starbucks values and demonstrating unwavering honesty and compliance with strict security regulations.
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Composure – Remains calm, patient, and professional under pressure, both at the bar and when navigating logistical or security delays.
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Personal Learning – Actively seeks to understand and master the unique compliance and operational requirements of an airport store.
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Dealing with Ambiguity – Effectively manages changing priorities and responds adaptively to shifts in security protocols or screening timelines.
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Decision-Making – Makes sound, compliant decisions using good judgment, especially when handling goods under customs control.
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Interpersonal Savvy – Builds constructive, compliant working relationships with partners, customers, and airport officials.
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Results Oriented – Gets results and achieves goals by proactively problem-solving within the constraints of the airport environment.
Proficiency Requirement
Physical Requirements Proficiency Ratings Legend O = Occasional (up to 25% of time); F = Frequent (26%-74% of time); C = Constant (75% or more of time)
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Bending/Twisting: Continual, intermittent flexing or rotation of the wrist(s) and spine. Handling and securing goods for screening and transport. (F)
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Carrying: Moving an object, product boxes and pushing cargo carts usually by holding it in hands or arms, or on shoulders up to 50 lbs. (O)
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Driving/Operating Equipment: Operating airport-sanctioned cargo carts and screening machinery. (O)
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Climbing: Ascending or descending ladders, stairs, ramps, and the like, using feet, legs, hands and arms (O)
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Bar (F)
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Computer: Usage or other special equipment/POS Register operated. (F)
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Crawling: Moving about on hands and knees, or hands and feet. (O)
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Handling: Seizing, holding, grasping, turning, loading/unloading goods or otherwise performing precision work with hand or hands around bar area and loading dock (C)
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Hearing: Receiving detailed information through oral communication. (C)
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Kneeling: Bending legs at knees to come to rest on knee(s). (O)
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Lifting: Raising or lowering an object from one level to another using hands, arms and shoulders, back and legs (O) - up to 50 lbs
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Pushing/Pulling: Exerting force upon an object so that the object moves away from or toward the force(O) up to 50 lbs
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Reaching: Extending hand(s) and arm(s) in any direction around bar area and loading dock (C).
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Sitting: Remaining in the normal seated position (O)
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Standing/Walking: Remaining on one's feet in an upright position at a workstation or moving about the work area and covering long distances within the terminal. (C)
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Stooping: Bending body downward and forward by bending spine at the waist (O)
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Talking: Expressing or exchanging ideas by means of the spoken word, receiving instructions from security personnel and communicating with team. (C)
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Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors. (O)
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Vision: Clarity of vision for reading labels, manifests, and operating equipment. (C)
All Starbucks Job Descriptions are confidential and proprietary and are to be handled in accordance with the Starbucks Standards of Business Conduct. Accordingly, job descriptions cannot be shared with individuals outside of the company without the written permission of the director Compensation, Starbucks Coffee Company.

About Coffee Cay Ltd:

Our mission is to establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles as we grow. The following six guiding principles will help us measure the appropriateness of our decisions:

1. Provide a great work environment and treat each other with respect and dignity.

2. Embrace diversity as an essential component in the way we do business.

3. Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.

4. Develop enthusiastically satisfied customers all of the time.

5. Contribute positively to our communities and our environment.

6. Recognize that profitability is essential to our future success.

By submitting this application, I authorize my current employers, past employers, educational institutions and individuals and organizations named or referred to in this application to provide John Bull Ltd with references upon request in order to assist the company in deciding whether to employ me. I hereby release my former and current employers, my former educational institutions, and any individual or organization providing such a reference from any liability, damages, causes of action, complaint, or charges concerning the giving and receiving of such references, information, or opinions related to my employment.

I authorize investigations of all statements and documents contained in my application. I understand that misrepresentation, incorrect or omission of facts called for, is cause for rejection of my application or dismissal. Further, I understand that and agree that, if hired, I will be on probation for six months during which time I may be terminated without any previous notice or severance pay in lieu of notice.